With 3.7 million active users (via Statista), I'm sure you are questioning the title of this week's blog based on this bite-sized social media platform. Trust me when I say that have two very big reasons that are causing my concern of business owners ignoring Twitter: a phenomenal amount of professionals that cross my path do not want to incorporate Twitter into their social media marketing campaign and the alarming number of business owners who do not have an account at all even though they may have a personal, private account.
In hopes of changing some opinions, I am offering four reasons on how incorporating Twitter into your social media work flow is important for modern marketing and your business.
1 | Gain New Leads and Customers
Once you have created a solid foundation of substantial, creative tweets, relative to your business on Twitter, you are at the point of gaining new leads and customers. You can start doing this by using the search feature on Twitter to research phrases and hashtags that relate to your industry, business and products/services. Interact with fellow Twitter users who have tweeted those phrases and hashtags to generate more followers and engage by tweeting a personalized 'thank you.'
Remember: When someone follows you it is because they want to hear and learn more about your company.
2 | Get Customer Feedback
Once your current customers begin to realize that you either joined Twitter or have become more active, the door for feedback and constructive criticism will open. By responding promptly and effectively you are showing your company's strength and confidence. Always remember that all feedback, good or bad, should be handled with grace and with careful consideration of a response.
Tip: Avoid Twitter trolls by sending a practical response that is effective and then private message that user to turn a negative situation into a positive one.
3 | Spy on Your Competition
Research all of your competition by determining their Twitter handle and take note of their language, hashtags, followers and page descriptions. Pull inspiration from those aspects of their account for your content, but make it ten times stronger! It is important to continuously monitor your competition, including learning from their successful and unsuccessful marketing strategies and engagement.
4 | Develop Brand Ambassadors
By enlisting your employees and interns involved in your new Twitter marketing campaign you are creating brand ambassadors. Teasing new product/service launches, using your company's unique hashtag(s) and tweeting company news are just a few ways you can encourage your employees and interns start a conversation. In addition, you can also have loyal customers tweet in your favor as well. While it would be ideal for those customers to tweet organically, you can offer incentives (discounts, coupons, free product/service, etc.) to customers if they tweet a review or use your hashtag!
TIP: Post pictures with all of your tweets as users are more likely to read content with imagery.
See where your social media marketing strategies stand by requesting a Social Media Analysis today!